Microsoft Exchange Woes |
| Event Date | 6/29/10 |
Problem: | Block incoming email with certain subject or from address in Exchange 2010 |
| Event Date | 4/22/10 |
Problem: | Configure Exchange 2010 (v.12) to relay mail from another mail server. |
| Event Date | 4/13/10 |
Problem: | Set maximum message size and storage limits on MS Exchange Server 2010 |
| Event Date | 9/29/09 |
Problem: | User can not authenticate via POP3 to Exchange Server 2003 |
| Event Date | 7/24/09 |
Problem: | Update Intelligent Message Filter(IMF) on Exchange Server 2003 SP2 |
| Event Date | 7/24/09 |
Problem: | User on Windows Vista Business reports an "0x800CCC90" error message on Windows Mail when attempting to POP email from Exchange Server |
| Event Date | 7/23/09 |
Problem: | Exchange Server 2003 IMF handling messages greater than NOT equal to the SCL setting defined. |
| Event Date | 7/20/09 |
Problem: | Variety of Exchange services, including POP3, did not restart after reboot on Exchange Server 2003. |
| Event Date | 6/09/09 |
Problem: | Multiple users complain that they can not access their Exchange folders from Outlook |
| Event Date | 4/27/09 |
Problem: | POP Service on Exchange Server 2003 did not automatically start and will not manually start after reboot. |
| Event Date | 4/27/09 |
Problem: | Exchange Server 2003 Event Viewer Application log shows Event ID 9548 [...] messages for disabled user accounts. |
| Event Date | 3/3/09 |
Problem: | User reports that an email was unable to be sent as the maximum number of recipients has been exceeded. |
| Event Date | 2/26/09 |
Problem: | Add email aliases on Exchange Server 2003 |
| Event Date | 11/26/08 |
Problem: | Configure Exchange Server 2003 to block spam (a.k.a. Unsolicited Commercial Email (UCE) using Inteligent Message Filter (IMF) |
| Event Date | 8/26/08 |
Problem: | Enabling SSL on IIS 6.0 / Windows Server 2003 with self-signed certificate for employee areas and of website as well as OWA |
| Event Date | 7/10/08 |
Problem: | User on Windows Vista Business reports an "0x800CCC19" error message on Windows Mail when attempting to POP email from Exchange Server |
| Event Date | 7/10/08 |
Problem: | User on Windows Vista Business reports that they are unable to send email from Outlook Web Access (OWA). |
| Event Date | 5/16/08 |
Problem: | Set maximum message size in Exchange Server 2003 (6.5) |
| Event Date | 5/13/08 |
Problem: | User reports that they are unable to authenticate their POP connection in Windows Mail 6.0 on Vista Business SP1 to Microsoft Exchange Server. |
| Event Date | 8/15/07 |
Problem: | Exchange Server 2003 (6.5) SP1 webmail (OWA) page returns a 404. |
| Event Date | 7/11/07 |
Problem: | Exchange Server 2003 (6.5) SP1 webmail (OWA) page returns a 404. |
| Event Date | 3/27/07 |
Problem: | Forward email bound for local address to a list of external addresses and keep a local copy on Exchange Server 2003 (6.5) SP1. |
Microsoft IIS Woes |
| Event Date | 5/20/10 |
Problem: | Enable "Blat.exe" in the "cgi-bin" directory on IIS 7.0 / Server 2008 |
| Event Date | 6/12/09 |
Problem: | Remove "220 Microsoft FTP Service" banner displayed by File Transfer Protocol (FTP) service on Windows Server 2003 / IIS 6.0 |
| Event Date | 8/26/08 |
Problem: | Enabling SSL on IIS 6.0 / Windows Server 2003 with self-signed certificate for employee areas and of website as well as OWA |
| Event Date | 5/26/08 |
Problem: | Configure 301 redirects ("moved permanently") on IIS 6.0 on Windows 2003 Server |
| Event Date | 7/11/07 |
Problem: | Website shows "Directory listing denied. Virtual does not allow contents listed." on HTTP request. |
| Event Date | 3/28/07 |
Problem: | Enable Perl for IIS 6.0 on Windows 2003 Server |
Microsoft Office Woes |
| Event Date | 8/30/10 |
Problem: | Office 2007 installation would not activate over internet. |
| Event Date | 8/25/10 |
Problem: | Change ribbon/toolbar colors in Office 2007 |
| Event Date | 7/12/10 |
Problem: | Office 2007 applications will not open and display insufficient memory or disk space errors |
| Event Date | 6/22/10 |
Problem: | The Trial version of Office 2007 Pro will not uninstall on XP |
| Event Date | 9/4/09 |
Problem: | User can not open a .wps file |
| Event Date | 9/2/09 |
Problem: | Office 97 converts hyperlinks with a mapped drive letter to UNC. Even when using "file://K:\". |
| Event Date | 7/30/09 |
Problem: | Disable Office 97 Find Fast |
| Event Date | 4/29/09 |
Problem: | User would like to change name and initials used for coments in Office 97 documents. |
| Event Date | 4/24/09 |
Problem: | SolidWorks 2009 Viewer displays "Error creating instance MSXML2::Document" error message followed by Microsoft "Visual C++ Runtime Library Runtime Error! Program: C:\PROGRA~1\SOLIDW~1\SWViewer.exe Abnormal program termination". |
Microsoft Access Woes |
| Event Date | 3/23/10 |
Problem: | Different ways to define the Access 97 workgroup information file (SYSTEM.MDW). |
| Event Date | 1/12/10 |
Problem: | Microsoft Access can't start because there is no license for it on this machine |
| Event Date | 8/14/09 |
Problem: | "This application has failed to start because msjet35.dll was not found. Re-installing the application may fix this problem." error when opening Office 97 applications |
| Event Date | 12/15/08 |
Problem: | User reports that MS Access '97 displays error messages when attempting to funnel email through Outlook 2003. |
| Event Date | 10/7/08 |
Problem: | Add user to existing MS Access '97 workgroup information file (SYSTEM.MDW). |
| Event Date | 7/29/06 |
Problem: | Access 97 "out of memory" on Windows XP Pro w/ 1GB RAM |
Microsoft Excel Woes |
| Event Date | 4/8/10 |
Problem: | Excel 97 crashes when copying a sheet in a workbook |
| Event Date | 12/30/08 |
Problem: | User is unable to open a .xlsx file. |
| Event Date | 12/05/07 |
Problem: | User would like autosave or autobackup in Word and Excel '97. |
| Event Date | 9/26/07 |
Problem: | User reports "A document with the name 'whatever.xls' is already open in Excel 97 |
Microsoft Outlook Woes |
| Event Date | 9/1/10 |
Problem: | User complains that new employee is not in Outlook 2007 Global Address List (GAL) |
| Event Date | 6/22/10 |
Problem: | Transfer Outlook 2003 autocomplete cache to Outlook 2007 on another computer. |
| Event Date | 6/21/10 |
Problem: | Outlook 2007 on Win 7 will not open. Shows "Cannot start Microsoft Office Outlook. Cannot open the Outlook window." error message. |
| Event Date | 5/6/10 |
Problem: | Turn off reading / preview pane for all folders in Outlook 2007 |
| Event Date | 1/8/10 |
Problem: | User can not print email message to Acrobat Distiller 5 from Outlook 2003 |
| Event Date | 12/21/09 |
Problem: | Set default MS Exchange server via a login script or a group policy at domain level |
| Event Date | 12/7/09 |
Problem: | Setup Outlook to access two or more Exchange Server mailboxes using different Outlook logons from one profile. |
| Event Date | 8/25/09 |
Problem: | Create distribution list in Outlook 2003 |
| Event Date | 3/24/09 |
Problem: | Sending a SMS message via Email |
| Event Date | 3/19/09 |
Problem: | User does not have permission to create new contact list in Outlook Public Folders |
| Event Date | 3/18/09 |
Problem: | User reports a "There was a problem reading one or more of your reminders. [...]" error message when opening Outlook 2003 |
| Event Date | 3/9/09 |
Problem: | User reports a MAPI failure when trying to mail a Word document as an attachment. |
| Event Date | 2/17/09 |
Problem: | Default path to attachments in Outlook 2003 |
| Event Date | 2/13/09 |
Problem: | Opening, closing and creating .pst files in Outlook 2003 |
| Event Date | 1/23/09 |
Problem: | User would like Korean fonts installed for Outlook 2003 |
| Event Date | 12/19/08 |
Problem: | User would like to create their own distribution list in Outlook 2003 |
| Event Date | 12/15/08 |
Problem: | User reports that MS Access '97 displays error messages when attempting to funnel email through Outlook 2003. |
| Event Date | 11/24/08 |
Problem: | Print messages from Outlook 2003 with a list of the attachments |
| Event Date | 11/24/08 |
Problem: | User created Contacts are not available to send to in Outlook 2003 |
| Event Date | 7/28/08 |
Problem: | Outlook 2003 shows attachment list in an email compressed to a line only a few pixels tall.. |
| Event Date | 7/7/08 |
Problem: | Remove original message from reply in Microsoft Outlook 2003 |
| Event Date | 6/23/08 |
Problem: | Multiple users with Outlook 2003 on Windows XP SP2 Unable to open the Outlook messages. |
| Event Date | 6/17/08 |
Problem: | Send email as another user in Outlook 2003 / Exchange Server |
| Event Date | 5/31/08 |
Problem: | Open two Microsoft Exchange 2003 (6.5) mailboxes in Outlook 2003 |
| Event Date | 5/14/08 |
Problem: | Multiple users report "Can not connect to Exchange Server." |
| Event Date | 4/25/08 |
Problem: | Multiple users with Outlook 2003 on Windows XP SP2 see "Your Microsoft Exchange Server is unavailable." |
| Event Date | 4/17/08 |
Problem: | Inserting file as a signature into Outlook 2003 SP1 |
| Event Date | 12/14/07 |
Problem: | User reports that buttons for adding attachments in Outlook 2003 have disappeared. |
| Event Date | 11/09/07 |
Problem: | User would like to save received email message as Word document from Outlook 2003 with message headers. |
| Event Date | 10/12/07 |
Problem: | User reports printing from compose window in Outlook 2003 shows message headers on some workstations but not another. |
| Event Date | 10/12/07 |
Problem: | User reports inability to set line spacing to double via Format > Paragraph in Outlook 2003 on one workstations but not another. |
| Event Date | 8/1/07 |
Problem: | User's corporate email contains a link to buy "Spam Detection" software from hotbar.com |
| Event Date | 8/1/07 |
Problem: | Outlook 2003 reports that it can not connect to Exchange Server after power outage |
| Event Date | 7/16/07 |
Problem: | Send email from Outlook 2003 for supervisor. |
| Event Date | 7/13/07 |
Problem: | Remove autocomplete email address from Outlook 2003 |
| Event Date | 4/30/07 |
Problem: | Message headers not printing from Outlook 2003 composition window on Windows XP SP2 |
Microsoft Word Woes |
| Event Date | 8/25/10 |
Problem: | Word 2007 default paper size set to 11x17 landscape |
| Event Date | 4/19/10 |
Problem: | Word 97 Spell Check does not work with only "User" level permissions on WinXP. |
| Event Date | 8/17/09 |
Problem: | Word 2003 shows "Microsoft Office Word has detected that your computer has a verion of Adobe Acrobat PDFMaker that is known to cause instabilities in Word 2003." with Acrobat 5.0.5 on XP |
| Event Date | 5/27/09 |
Problem: | Mail Merge in Word 97 deletes text form fields |
| Event Date | 5/26/09 |
Problem: | Using Mail Merge with Word 97 and Outlook 2003 |
| Event Date | 5/19/09 |
Problem: | User is unable to open a .docx file. |
| Event Date | 4/23/09 |
Problem: | Use different headers/footers and use landscape layout on some pages in Word 97 document. |
| Event Date | 2/26/09 |
Problem: | Total Number of Pages display in MS Word 97 and 2003 header frequently shows "Page 5 of 1" instead of the actual number of pages. |
| Event Date | 2/18/09 |
Problem: | Determine Word version of a .doc file |
| Event Date | 12/18/08 |
Problem: | User reports "The disk is full" error message when trying to save a Word 2003 document. |
| Event Date | 12/18/08 |
Problem: | User would like to print a Word 97 document as a fold over book. States that another user can do so with ease. |
| Event Date | 9/5/08 |
Problem: | Microsoft Word does not print images. |
| Event Date | 7/22/08 |
Problem: | User unable to align lines between boxes in existing Word 97 flow chart. |
| Event Date | 3/13/08 |
Problem: | Word 97 does not correctly show or print smart quotes (“” vs "") in Word 2003 document. |
| Event Date | 12/14/07 |
Problem: | User reports opening Project '98 and Word '97 files causes Windows XP SP2 to slow down and freeze. |
| Event Date | 12/05/07 |
Problem: | User would like autosave or autobackup in Word and Excel '97. |
| Event Date | 11/15/07 |
Problem: | User reports "A document with the name 'whatever.doc' is already open. |
| Event Date | 6/27/07 |
Problem: | Printed Word document shows comments |
| Event Date | 6/5/07 |
Problem: | Microsoft Word 2003 on Windows XP Pro SP1 freezes on print sometimes. |
| Event Date | 4/25/07 |
Problem: | Images not showing on Microsoft Word XP Document but are present when printed. |
| Event Date | 4/10/07 |
Problem: | Insert watermarks on Word 97 document |
| Event Date | 4/25/06 |
Problem: | User reports that images are invisible on Word XP document. |
Microsoft Paint Woes |
| Event Date | 3/5/09 |
Problem: | User states the the "Print Screen" key doesn't work on Windows XP SP3 |
| Event Date | 7/8/08 |
Problem: | Unleashing the hidden power and features contained in Microsoft Paint! |
Microsoft Security Essentials (MSE) Woes |
| Event Date | 9/30/10 |
Problem: | User encountered fake Microsoft Secuity Essentials (MSE) message |
| Event Date | 9/10/10 |
Problem: | Microsoft Security Essentials (MSE) scans mapped drives. |
| Event Date | 6/5/10 |
Problem: | Install and configure Microsoft Security Essentials (MSE) remotely |
Microsoft SQL Server |
| Event Date | 9/28/10 |
Problem: | MS SQL Server 2000 Backup Notes |
| Event Date | 9/15/10 |
Problem: | Connecting MASTERControl on 64-bit Windows 7 to 32-bit SQL Server 2000 |
| Event Date | 7/15/10 |
Problem: | SQL Server 2000 installation fails with "previous program installation" error across multiple reboots. |
| Event Date | 7/15/10 |
Problem: | Installing SQL Server 2000 Connectivity Tools on Vista/7 generates Program Compatibility Errors. |
Microsoft Visio Woes |
| Event Date | 6/9/10 |
Problem: | Remove Visio 4 |
Microsoft Windows 7 Woes |
| Event Date | 9/15/10 |
Problem: | Connecting MASTERControl on 64-bit Windows 7 to 32-bit SQL Server 2000 |
| Event Date | 5/27/10 |
Problem: | Full path to Taskbar on Windows 7 |
| Event Date | 2/3/10 |
Problem: | User can not install driver for shared Epson 740 printer on Windows 7 |
| Event Date | 1/6/10 |
Problem: | Put the contents of Control Panel or other special folders in one place with Windows 7 |
| Event Date | 12/29/09 |
Problem: | Update Windows 7 and Office 2007 license keys when using clonezilla to deploy image to multiple PCs. |
| Event Date | 12/8/09 |
Problem: | Right-click to open Administrator command prompt to a folder on Windows 7 |
| Event Date | 11/24/09 |
Problem: | Can not install Adobe Acrobat 5 PDFWriter on Microsoft Windows 7 |
Microsoft Server 2008 Woes |
| Event Date | 10/1/10 |
Problem: | Managing a Windows Server 2008 DHCP Server from the Command Line |
| Event Date | 8/9/10 |
Problem: | Printers Not installing via Group Policy from Server 2008. |
| Event Date | 7/26/10 |
Problem: | Synchronize time with external NTP server on Windows Server 2008 |
| Event Date | 6/17/10 |
Problem: | Global DNS Query Block List in Windows Server 2008 is blocking WPAD DNS record. |
Microsoft Vista Woes |
| Event Date | 8/31/09 |
Problem: | Install Font on Vista |
| Event Date | 8/4/09 |
Problem: | Slide show created in Windows Movie Maker (WMM) and burned with DVD Maker fails at 90+% every time on Vista |
| Event Date | 5/29/09 |
Problem: | User unable to Remote Desktop to Windows Server 2003 from Vista Home Premium |
| Event Date | 11/9/08 |
Problem: | Telnet client for Windows Vista |
| Event Date | 8/1/08 |
Problem: | Windows Vista Home Premium displays "Windows Media Center Receiver Service has stopped working" error message. Service will not start manually. |
| Event Date | 7/22/08 |
Problem: | Prevent casual Windows XP SP2 and Vista users from writing to USB drives |
| Event Date | 7/12/08 |
Problem: | User on Windows Vista reports that the register now message during Adobe Photoshop CS2 startup will not go away no matter how may times they register. |
| Event Date | 7/10/08 |
Problem: | User on Windows Vista Business reports an "0x800CCC19" error message on Windows Mail when attempting to POP email from Exchange Server |
| Event Date | 7/10/08 |
Problem: | User on Windows Vista Business reports that they are unable to send email from Outlook Web Access (OWA). |
| Event Date | 6/17/08 |
Problem: | Viewing Office 2007 files on Vista w/o Microsoft Office |
| Event Date | 5/13/08 |
Problem: | User reports that they are unable to authenticate their POP connection in Windows Mail 6.0 on Vista Business SP1 to Microsoft Exchange Server. |
| Event Date | 3/17/08 |
Problem: | Windows Media Center on Vista Home Premium only shows black screen. |
| Event Date | 2/22/08 |
Problem: | Install Wireless NIC in Vista Home Premium Workstation (3 Ghz AMD Dual Core, 3GB RAM) |
Microsoft Storage Server 2003 Woes |
| Event Date | 6/10/10 |
Problem: | Windows Storage Server 2003 print server stops printing to one TCP/IP port for an HP printer periodically. |
| Event Date | 7/29/09 |
Problem: | Install Remote Agent on 64-bit Windows Storage Server 2003 |
| Event Date | 7/27/09 |
Problem: | Users complain that they can not access files on new Windows Storage Server 2003 share after File Server Migration. |
| Event Date | 7/23/09 |
Problem: | Nagios reporting Windows Storage Server 2003 is down but, shows all services up. |
Microsoft Server 2003 Woes |
| Event Date | 9/29/10 |
Problem: | Failed disk in mirror (RAID 1) not automatically reported to I.T. |
| Event Date | 8/18/10 |
Problem: | User can not connect to shared folder: System error 71 has occurred. |
| Event Date | 8/12/09 |
Problem: | Backup Active Directory on Server 2003 |
| Event Date | 7/24/09 |
Problem: | Show all shares and connected users on Windows Server 2003. |
| Event Date | 7/24/09 |
Problem: | Microsoft File Server Migration Wizard 1.2 does not show all the network shares from the source file server. |
| Event Date | 6/29/09 |
Problem: | Multiple users report, "The system detected a possible attempt to compromise security. Please ensure that you can contact the server that authenticated you." error messages and generally poor access to network shares. |
| Event Date | 6/25/09 |
Problem: | Users complain that network browsing is slow in AD domain. |
| Event Date | 3/23/09 |
Problem: | The Application log in Event Viewer on Server 2003 shows Event ID 202: "The product Windows Server is out of licenses. [...]". |
| Event Date | 3/2/09 |
Problem: | Rename or correct spelling of a user account in Active Directory on Windows Server 2003. |
| Event Date | 1/13/09 |
Problem: | HyperTerminal on Windows Server 2003 |
| Event Date | 1/12/09 |
Problem: | Check uptime on Windows Server 2003 |
| Event Date | 11/18/08 |
Problem: | Manually configure time servers (NTP) on Windows Server 2003 |
| Event Date | 11/13/08 |
Problem: | Set a static route for one network on Windows Server 2003 and XP Pro when there are multiple gateways. |
| Event Date | 5/16/08 |
Problem: | Where to put and set logon scripts for Active Directory on MS Windows Server 2003 SP2 |
| Event Date | 2/5/08 |
Problem: | Change default port for Remote Desktop |
| Event Date | 11/19/07 |
Problem: | Two Windows Server 2003 machines rebooted themselves overnight. |
| Event Date | 3/11/07 |
Problem: | PDT Changes on Windows 2003 Servers |
Microsoft Windows XP Woes |
| Event Date | 10/23/10 |
Problem: | Older Windows XP laptop cannot connect to Wireless Access Point using WPA2 |
| Event Date | 9/29/10 |
Problem: | Windows XP user reports that they had to use a temporary profile when they logged on. |
| Event Date | 8/31/10 |
Problem: | Windows XP user reports that they had to use a temporary profile when they logged on. |
| Event Date | 8/30/10 |
Problem: | Some Windows XP computers do not install software from Group Policy |
| Event Date | 12/31/09 |
Problem: | User reports multiple BSOD events on Windows XP. Computer does not stay up long enough to log in. |
| Event Date | 12/14/09 |
Problem: | Disable Display Properties Tabs for security/policy purpose |
| Event Date | 8/13/09 |
Problem: | Disable Windows XP SP2+ "Your computer might be at risk" pop-up warnings. |
| Event Date | 8/12/09 |
Problem: | The names of the icons displayed on the XP desktop have a background color, instead of being transparent. |
| Event Date | 5/01/09 |
Problem: | SCHTASKS.EXE on Windows XP returns "ERROR: Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again." message when attempting to create a new scheduled task |
| Event Date | 4/30/09 |
Problem: | Remove Windows Search (v4) / Windows Desktop Search (3v) from Windows XP when it's not listed in add/remove programs. |
| Event Date | 2/16/09 |
Problem: | Setup Windows XP for dual English and Korean Language speaker |
| Event Date | 1/22/09 |
Problem: | Join Windows XP Home to Domain |
| Event Date | 1/22/09 |
Problem: | Disable autorun in Windows XP |
| Event Date | 1/5/09 |
Problem: | User reports that Windows XP lost all file associations after running Windows Update. |
| Event Date | 11/10/08 |
Problem: | Clear DNS Cache on Windows XP |
| Event Date | 7/22/08 |
Problem: | Prevent casual Windows XP SP2 and Vista users from writing to USB drives |
| Event Date | 6/13/08 |
Problem: | MD5 checksum on Windows XP SP2 |
| Event Date | 5/23/08 |
Problem: | Disable / Turn Off Startup Applications on Windows XP Pro SP2 using msconfig |
| Event Date | 5/13/08 |
Problem: | User reports that they are unable logon to the domain from Windows XP Home. |
| Event Date | 2/5/08 |
Problem: | Change default port for Remote Desktop |
| Event Date | 1/9/08 |
Problem: | Define default profile (desktop background, icons, etc.) for all users on a Windows XP SP2 Workstation. |
| Event Date | 11/14/07 |
Problem: | User reports Desktop tab on Display Properties window is missing on Windows XP SP2 |
| Event Date | 6/11/07 |
Problem: | Task Manger on Windows XP Pro SP1 has no tabs, menu or close option. |
| Event Date | 2/26/07 |
Problem: | USB flash drive detected but not assigned letter on Windows XP Pro |
Windows 98 Woes |
| Event Date | 7/27/09 |
Problem: | Add Windows 98 to Active Directory domain. |
| Event Date | 3/11/07 |
Problem: | PDT Changes on Windows 98 |
Microsoft Windows NT Woes |
| Event Date | 7/27/09 |
Problem: | Users complain that they can not access files on new Windows Storage Server 2003 share after File Server Migration. |
| Event Date | 2/13/09 |
Problem: | Nagios/NSClient++ does not report system information on Windows NT 4.0 |
| Event Date | 3/11/07 |
Problem: | PDT Changes on Windows NT Servers |