Adobe Acrobat / Reader Woes |
| Event Date | 9/10/10 |
Problem: | User reports that Adobe Acrobat is no longer installed on their computer. |
| Event Date | 5/4/10 |
Problem: | User can not print to local HP 1022 printer. |
| Event Date | 2/22/10 |
Problem: | Cannot use adobe reader to view pdf in your web browser error on XP/IE8 |
| Event Date | 1/8/10 |
Problem: | User can not print email message to Acrobat Distiller 5 from Outlook 2003 |
| Event Date | 8/17/09 |
Problem: | Word 2003 shows "Microsoft Office Word has detected that your computer has a verion of Adobe Acrobat PDFMaker that is known to cause instabilities in Word 2003." with Acrobat 5 on XP |
| Event Date | 8/10/09 |
Problem: | User receives "unable to print" -type messages when printing to Acrobat 5.0 Distiller on Windows XP |
| Event Date | 6/15/09 |
Problem: | PDF appears normal on one computer and is missing symbols on another. |
| Event Date | 2/5/09 |
Problem: | User reports that PDF sent to customer is returned with comments and images are upside down. |
| Event Date | 1/16/09 |
Problem: | User reports an "There was an error opening this document. This file is damaged and could not be repaired." message when attempting to open a PDF document in Acrobat 5.0 |
| Event Date | 12/11/08 |
Problem: | User wants to convert an existing PDF document into a form that viewers can fill out and print with Acrobat 5. User would also like to have clickable links in the document (not from the bookmark list) to take the viewers to the appropriate page. |
Adobe Photoshop & Other Graphic Programs |
| Event Date | 8/12/09 |
Problem: | Adobe Photoshop 6 displays "Unable to continue because of a hardware or system error. Sorry, but this error is unrecoverable." error message on Windows XP |
| Event Date | 7/16/09 |
Problem: | Resize multiple images / photos. |
| Event Date | 7/12/08 |
Problem: | User on Windows Vista reports that the register now message during Adobe Photoshop CS2 startup will not go away no matter how may times they register. |
| Event Date | 7/8/08 |
Problem: | Unleashing the hidden power and features contained in Microsoft Paint! |
Apache Woes |
| Event Date | 5/19/08 |
Problem: | Restrict http access to a directory in Apache by IP address from httpd.conf |
AutoDesk AutoCad Woes |
| Event Date | 7/16/10 |
Problem: | Open an ".OT3" file. |
| Event Date | 4/25/10 |
Problem: | "This version of AutoCAD was not installed properly." error messages with AutoCAD 14 on WinXP with "User" level permissions. |
| Event Date | 8/26/09 |
Problem: | Autocad 14 on XP SP3 displays "This version of AutoCAD was not installed properly. you should reinstall AutoCAD completely." followed by "The instruction at "0X7c809823" referenced memory at "0x015f00b0". The memory could not be "written". Click OK to terminate the program." when opening. |
| Event Date | 2/6/09 |
Problem: | User reports a, "The instruction at "0x008b3b9e" referenced memory at "0x03902264". The memory could not by "read". Click on OK to terminate the program" error message when closing Autocad 14. The application otherwise works as expected. |
| Event Date | 4/30/08 |
Problem: | Autocad 14 displays "FATAL ERROR: Unhandled Access Violation Exception at 895939h" message when opening. |
Imaging/Cloning Woes |
| Event Date | 7/16/10 |
Problem: | Clear or change last logon name in Windows |
| Event Date | 4/7/10 |
Problem: | Change Computer Description with Registry Entry. |
| Event Date | 2/10/10 |
Problem: | Update Dell SysPrep for mass deployment. |
| Event Date | 12/29/09 |
Problem: | Update Windows 7 and Office 2007 license keys when using clonezilla to deploy image to multiple PCs. |
| Event Date | 4/20/09 |
Problem: | Imaging/Cloning Computer Installations |
| Event Date | 1/9/08 |
Problem: | Define default profile (desktop background, icons, etc.) for all users on a Windows XP SP2 Workstation. |
Internet Browser (Firefox, IE, etc.) Woes |
| Event Date | 10/19/10 |
Problem: | File downloaded from internet is truncated at space character. |
| Event Date | 6/17/10 |
Problem: | Firefox 3.6 does not "Auto-detect proxy settings for this network" on Windows 7 |
| Event Date | 3/25/10 |
Problem: | File downloaded from internet is truncated at space character. |
| Event Date | 2/22/10 |
Problem: | Cannot use adobe reader to view pdf in your web browser error on XP/IE8 |
| Event Date | 1/18/10 |
Problem: | Manage Firefox installs remotely |
| Event Date | 5/26/09 |
Problem: | Text typed into Firefox 3.0.10 is backward and other odd behaviors. |
| Event Date | 4/2/09 |
Problem: | user reports that they can not connect to FTP server with Internet Explorer or Firefox |
| Event Date | 1/16/09 |
Problem: | Outside user reports an FTP proxy warning message that reads, "The folder 'ftp://ftp.site.name/' is read-only because the proxy server is not set up to allow full access. To move, paste, rename, or delete files, you must use a different proxy. For information on changing your proxy, contact your administrator." |
| Event Date | 7/3/08 |
Problem: | Change autocomplete on Firefox 3 location bar to behave more like Firefox 2. |
| Event Date | 1/9/08 |
Problem: | Define default profile (desktop background, icons, etc.) for all users on a Windows XP SP2 Workstation. |
MASTER Control Woes |
| Event Date | 9/15/10 |
Problem: | Connecting MASTERControl on 64-bit Windows 7 to 32-bit SQL Server 2000 |
| Event Date | 8/4/10 |
Problem: | Info Card in MASTERControl is locked. |
| Event Date | 6/29/10 |
Problem: | MASTERControl 7.2.2 shows a RegSvr32 pdf.ocx error during client installation on Windows 7. |
| Event Date | 6/25/10 |
Problem: | MASTERControl Message Server and Outlook 97 continue to crash and will not restart. |
| Event Date | 6/21/10 |
Problem: | MASTERControl Message Server is not sending emails |
| Event Date | 4/20/10 |
Problem: | Define Global and Local Viewers for MASTERControl Clients. |
| Event Date | 12/30/09 |
Problem: | Printing InfoCard Report from MasterControl is slow |
| Event Date | 8/13/09 |
Problem: | Create new revision in MasterControl |
| Event Date | 10/7/08 |
Problem: | Simplify adding users to Document Control Systems' MASTERControl. |
Norton AntiVirus Woes |
| Event Date | 7/12/10 |
Problem: | User needs password to remove Symantec AntiVirus |
Norton / Veritas Backup Exec Woes |
| Event Date | 7/29/09 |
Problem: | Install Remote Agent on 64-bit Windows Storage Server 2003 |
| Event Date | 2/10/09 |
Problem: | Veritas Backup Exec 10 doesn't work after changing SMB name on Windows Server 2003 |
Sage MAS90 Woes |
| Event Date | 6/28/10 |
Problem: | Sage MAS90 error "Unable to initialize PDF Converter" when printing on Windows 7 |
Siemens Solide Edge Woes |
| Event Date | 7/28/09 |
Problem: | Start SolidEdge V20 Revision Manager Directly |
| Event Date | 12/09/08 |
Problem: | User reports "Visual Basic Runtime Error 7: Out of memory" when opening up an spreadsheet embedded in Solid Edges V20 with Excel 2003. |
| Event Date | 12/09/08 |
Problem: | User reports virtual memory low error when opening Solid Edge V20. |
| Event Date | 12/13/07 |
Problem: | User reports virtual memory low error on Windows XP SP2 |
| Event Date | 9/6/07 |
Problem: | Solid Edge License Server not running |
| Event Date | 9/6/07 |
Problem: | Solid Edge won't allow user to edit text. |
Solid Works Woes |
| Event Date | 9/7/10 |
Problem: | eDrawings 2010 is not showing full DWG drawing. |
| Event Date | 8/30/10 |
Problem: | Solid Works 2010 crashes frequently on Windows XP |
| Event Date | 6/29/10 |
Problem: | Change eDrawings 2010 default file type to DXF/DWG |
| Event Date | 5/4/10 |
Problem: | eDrawings 2010 runs "Graphics Performance Check" every time it starts. |
| Event Date | 8/31/09 |
Problem: | RegSVR32 error message "LoadLibrary("parametricobject.dll") failed - The specified module could not be found." on XP |
| Event Date | 4/24/09 |
Problem: | SolidWorks 2009 Viewer displays "Error creating instance MSXML2::Document"
error message followed by Microsoft "Visual C++ Runtime Library Runtime Error!
Program: C:\PROGRA~1\SOLIDW~1\SWViewer.exe Abnormal program termination". |
| Event Date | 4/21/09 |
Problem: | SolidWorks viewer |